Having trouble connecting to InSpace?

Here are some common issues that may prevent you from connecting correctly to InSpace.

👎 Using the wrong browser

InSpace is compatible with Google Chrome, Brave, Edge, and Firefox. Can't decide? Google Chrome is our preferred browser! Read more here about the Firefox experience while using InSpace. You can also use the iOS app for mobile and iPad. 

👎 Not keeping your browser up-to-date

InSpace is browser-based (yay, no downloads!) but this means that your browser quality is important. You may experience performance issues if you are using an outdated browser or operating system. Learn more about how to download and install Google Chrome or learn how to update Google Chrome. Not using Chrome? Read more about how to update here.

👎 Not closing other conferencing apps

Close streaming or conferencing platforms running on your device, such as Zoom, Meets, Teams, Netflix, or gaming. One, some apps use your camera and microphone, preventing you from using them with InSpace. Two, these apps use a lot of computing power, which can slow your connection.

👎 Not enabling third-party cookies

InSpace uses third-party cookies to provide a high-quality collaboration and connection experience. If you have trouble seeing documents or staying signed in, check that your cookies are enabled. Follow this link for step-by-step instructions to enable cookies in your browser.

👎 Browser extension or antivirus software interference

Sometimes, browser extensions, anti-malware software, and antivirus software can interfere with InSpace. If you have browser extensions, plugins, or add-ons, you can troubleshoot InSpace by disabling them to see if there is an improvement. Learn more in this Knowledge Base article.

👎 Not logged into school or work email

InSpace verifies your identity using your email. If you receive a message that you are not enrolled in a course, please make sure you are logged in using your school or work email. You can also log out and in of your LMS (Canvas, Blackboard, D2L, Moodle) to make sure that you are correctly recognized.