Learn how to troubleshoot a message you see while using InSpace
InSpace Message Shown |
Situation |
Steps to Fix |
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‘The host ended the session, you can rejoin if the host reopens the space.' |
User tries to join the space but the session is ended |
None. If the host has ended the session, guests cannot rejoin. |
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'An error on your local network caused your removal from the space.' |
A network error when admin joins the space |
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'An error on your local network caused your removal from the space. If the host is still in the space, you can rejoin.' |
A network error when non admin joins the space |
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'We took you out of this space, because you joined the same space with the same account.' |
User joins the same space with different tab/device |
Do not log in with the same email address to the same Space even in a different tab, browser, or incognito window. If you need to be in the same session twice, you’ll need a second InSpace account using a different email address. |
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'You left the space.' |
Admin leaves the space |
Click ‘Join’ to go back into the Space. |
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'You ended the session for everyone.' |
Host/Co-host end the session for all |
Click ‘Join’ to relaunch the session for everyone. |
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'The host removed you from the space. You can rejoin if the host is still in the space.' |
User gets kicked out/removed by the host (temporary) |
Click ‘Join’ to go back into the session. |
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‘The host removed you from the space. You cannot rejoin during this session.' |
User gets kicked out or removed from the whole session |
None. The user cannot rejoin until the next new session in the Space begins. |
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'The host removed you from the space. As a host, you can rejoin at any time.' |
Co-host gets kicked out |
Click ‘Join’ to rejoin the session. |
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'You left the space. If the host is still in space you can rejoin.' |
User leaves the space |
Click ‘Join to rejoin the session.’ If the host has left, the participant cannot rejoin. |
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'You ended the event for everyone.' |
Admin ends the event for all |
Click ‘Join’ to restart the event session. |
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'You left the event.' |
Admin User leaves the event |
Click ‘Join’ to rejoin the event. |
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'You left the event. If the host is still in event you can rejoin.' |
User leaves the event |
Click ‘Join’ to rejoin the event. If the host has left, the participant cannot rejoin. |
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'This space has just been closed, you can rejoin if the host reopens the space.' |
User tries to join but the session is ended |
None. Participants cannot join the session without the host present. |
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'This space has just been closed.' |
Admin tries to join but the session ended at that time |
Click ‘Join’ to relaunch the session. |
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'Participant limit has been reached for this space.' |
Space limit reached |
Join a different subspace. |
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'Failed to connect, please check your internet connection.' |
During joining, there is an unspecified network error from the user side |
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