Troubleshooting
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      Troubleshooting InSpace while using a Chromebook and Chrome Browser

      If you're experiencing issues while using InSpace on your Chromebook with the Chrome browser, this troubleshooting guide will help you resolve common problems and improve your experience.

       Follow the steps below to troubleshoot and resolve the issues:

      1. Close Similar Apps and Unneeded Tabs:

        • Before launching InSpace, ensure that any similar apps or pages are closed. For example, if you have Zoom running in the background, close it along with any other unnecessary tabs. This step will free up system resources and prevent potential conflicts.

      2. Log Out and Power Off:

        • If you're getting kicked out of InSpace repeatedly, try logging out of your device and performing a full shutdown or power off. Afterward, turn on your Chromebook and log back in. Launch InSpace again and check if the issue persists. This step helps reset system processes and can resolve temporary glitches.

      3. Check WiFi Network Stability:

        • Connectivity issues can affect the performance of InSpace. Ensure that your Chromebook is connected to a stable WiFi network. If you notice any network connection problems, such as low signal strength or intermittent disconnections, try moving closer to the router or restarting your WiFi router to improve connectivity.

      4. Check for Chromebook Updates:

        • It's important to keep your Chromebook up to date with the latest software updates. Outdated system software can cause compatibility issues with InSpace. To check for updates, click here. If updates are available, install them and restart your Chromebook before using InSpace again.

      5. Check Browser Extensions:

        • Certain browser extensions can interfere with InSpace's performance. To identify if any extensions are causing issues, follow these steps:

          • Open Chrome Settings by clicking the three vertical dots in the top-right corner and selecting "Settings."

          • Scroll down and click on "Safety Check."

          • Click on "Check now" to perform a safety check on your Chromebook.

          • Review the results once the check is complete and turn off any problematic extensions. You can turn off extensions by toggling the switch next to each extension in the list. A screencapture of Google Chrome's Safety Check feature to check browser extensions

      6. Clear Cache and Cookies:

        • Accumulated cache and cookies can impact the functioning of websites and web applications, including InSpace. Clearing the cache and cookies can help resolve this. Follow these steps:

          • Click here to open the Clear Browsing Data page directly.

          • Select "Cached images and files" and "Cookies and other site data."

          • Choose the time range (e.g., "All time") and click "Clear data."

          • After clearing the data, restart the Chrome browser and try accessing InSpace again.

      7. If you use a VPN, turn it off temporarily and check if it resolves the issue.

      By following these troubleshooting steps, you should be able to resolve common issues you may encounter while using InSpace on your Chromebook with the Chrome browser.